Information Technology Services (ITS) Operations is located in the Academic Building (AB), Room 2-340. All students have the privilege of using Kettering technology resources as long as they abide by the Acceptable Use of Information Technology Resources Policy, the Information Technology Resources Policies, Etiquette & Rules and any other IT policies as documented. Some of the major technical services provided to students are:
Help Desk – The Help Desk is located in the Academic Building (AB), Room 2-340. The Help Desk is available for technical support of our computing resources. The Help Desk is open 8:00 a.m. – 5:00 p.m., Monday through Friday, and may be contacted by phone 24 hours a day at 844-562-2864 or by coming in person to 2-340 AB. You may also send e-mail to firstname.lastname@example.org at any time. The support staff will respond to support requests during normal business hours.
E-mail – All students have the privilege of having a Kettering University Google Apps e-mail account. The Kettering e-mail account is the official way Kettering University faculty and staff communicate to students. Students are responsible for required actions conveyed to them through this communication vehicle, whether or not they read the message. Kettering provides each student with unlimited e-mail server storage. Our policy is to communicate via Kettering email, to ensure FERPA compliance. Therefore, please do not auto forward to another e-mail service provider which may have less storage capacity, fewer features, and may hinder you to reply directly to the original email source.
Due to the proliferation of spam and phishing emails, be advised that you may receive emails that may request personal information such as usernames and passwords. Although it may look authentic, pretending to originate from a legitimate source such as Kettering, do not respond. Immediately delete it recognizing that a legitimate source such as the Kettering IT department would never ask you to provide information such as passwords. Be cautious regarding any unsolicited email as it may contain elements that would prove to be detrimental to your computer.
Virus Protection – We strongly recommend that all students install virus protection software and maintain it to protect their personal PCs. Any up to date properly licensed or free virus protection software would be acceptable.
It is mandatory to have virus protection installed, current, and running when connected to the Kettering network.
Internet Access – Internet access is available through Kettering University network for business and academic purposes. Faculty, staff, and students will also have access to the Internet, as well as most network resources, using their wireless devices. Students are required to use the KUSTUDENT wireless SSID for encrypted high speed access.
Web-Based Student Services – All students have access to a variety of online services through their web browser. They can view academic information such as grades, class schedules, and transcripts, as well as information about their financial account. They can also have access to view and update address, telephone numbers, and email addresses to facilitate communication with Kettering University faculty and staff.
Blackboard – Many professors utilize the Blackboard Learning Management System for course syllabi, homework assignments, and tests. Access to Blackboard is available from anywhere a student has an internet connection. To help protect your privacy, security, and confidential information, you must sign-on to Blackboard to access these services.
KUCloud – KUCloud is Kettering University's virtual desktop environment. KUCloud has a range of software available for students to use free of charge.
Computer Labs – The main computer labs are located in the computer wing on the 3rd floor of the Academic Building. There are computers running Windows and Linux available for student use. Students have 12GB storage on the network. Most of these are available 24 hours a day, 7 days a week unless otherwise posted. There are also various departmental labs that are regulated by the host academic department.
Information and Help Sheets – Help for accessing the various systems, including the Internet, is available in the IT Department Help Desk, (2-336 AB) and through website Help Sheets. The IT web pages contain valuable information to help maximize your use of the Kettering University computing resources.