MGMT-661 Operations Management in Service Organizations 4 Credits
Prerequisites: MATH-408 or MGMT-521 or MFGO-619
An exposure to and an understanding of the core concepts and tools of operations management are provided in this course. These concepts and tools will be presented in a manner that will allow students to understand the fundamental importance of coordinated operational activities. The class will examine how to effectively integrate operations across all functional areas of the organization in delivering the combination of service and manufactured value required to satisfy customers. Recognition of the importance of adding value and customer satisfaction to the long-term viability of both for-profit and not-for-profit firms will be emphasized.
Lecture: 4, Lab 0, Other 0